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Frequently Asked Questions

Posted by Sarah Harrington on

Q. How many rings come with this curtain pole?

A. It depends on the length of your curtain pole to work out how many rings there will be.

See below for more info…

Curtain Pole Length

Quantity of Curtain Rings

Extendable Lengths


12 Rings

120-210cm & 125-215cm

22 Rings


30 Rings

Fixed Lengths


12 Rings


14 Rings


16 Rings


18 Rings


20 Rings


24 Rings


26 Rings


30 Rings


40 Rings


Extra ring packs are available to purchase.

Q. Does this curtain pole come in one full length?

A. Any poles over 180cm will be in 2 pieces, these poles will come with a joining piece and a centre support.

Q. How do I return an item?

A. Please see our Returns Policy for details on this.

Q. When will my order be despatched?

A. If you place your order Mon-Fri before 2pm we will despatch the very same day. If you place your order after 2pm on a weekday we will despatch the next day. Any orders placed on a Saturday or Sunday will be despatched the following Monday.

Q. How long does delivery take?

A. All items are usually delivered within 2-3 days once they have been marked as despatched (Excluding weekends and bank holidays) 

Q. How do I amend my order once it has been confirmed and paid for?

A. If you want to amend your order please send a email to with your order details and the amendments you wish to make. You will receive a conformation email once this has been done.

Q. How can I cancel my order?

A. If you can confirmed and paid for your order but decide you want to cancel this please send a email as soon as possible to

Q. I don’t have a PayPal account, how else can I pay for my order?

A. We only accept payment through PayPal, we can not accept payment any other way.

Q. I have a discount code, where do I enter this?

A. Go to your Shopping Cart and click on ‘Checkout’ This will take you to the customer information page. There is a box on this page for any discount codes to be entered.

 If you didn't find your answer here please send your question to

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